INDUSTRY: STAFFING AND OUTSOURCING SERVICES

Objective: Prepare for the Downturn

Faced with an impending financial crisis that would produce historic declines in employment, a nationwide staffing and outsourcing services agency proactively sought a strategy to structure lean and efficient operations. The agency set upon a goal to survive the financial upheaval and position for growth as the economy improves.

One of their key strategies was to install a discipline of quality and efficiency. A combination of quality and lead methodologies was needed, but lengthy consultation engagements would consume any possible savings.

Solution: Upgrade Key Leadership through Training

The Operari Group explained that the key to their objectives was to be found by solving the people/process/information equation. Operari consultants led the way:

1. Shore up executive level support for quality and efficiency as organizational pillars. Implement customized training in a series of short consulting engagements.
2. Train 30 key leadership and management employees in the basics of Six Sigma, Kazan, LEAN, Continuous Improvement, Design for Six Sigma and Voice of the Customer.
3. Utilize consulting hours for practical coaching, enabling the agency to achieve LEAN performance improvement in the most efficient manner possible, led by the efforts of its own internal workforce.

As the economy started to recover, the agency became the first to show positive growth and expanded service offerings.