INDUSTRY: ADVERTISING AND MEDIA

Objective: Overcome Troublesome Project Startup

Responsible for selling radio and television ads to thousands of broadcast station customers, a large advertising and media company was in need of an automated solution for fulfillment and billing. Requirements were developed, and a large foreign solution integrator was selected to build out the solution. After several false starts, project delays and a bug-filled production launch, this client realized that they were going to have to make a change.

Solution: Analyze and Patch

The Operari Group was engaged to assess the state of the current solution:

1. Operari consultants began by assessing the entire code base, creating a test install of the application, and cataloging all open issues.
2. These issues were prioritized and it became apparent that a global delivery model would be required to deliver the bug fixes at a pace that would satisfy frustration among the system’s business users.
3. The Operari Global Delivery Team worked with the client to apply point solutions and ultimately arrive at the most stable release of the application that the business had seen up to that point. Initially it was thought that the entire application would need to be re-written, and it still probably should, however that is no longer a high-priority item as the current version has been stable for months.